We offer free shipping Australia wide*; this excludes selected remote/regional areas these include WA Regional, WA Remote, NSW Regional,NSW Remote, SA Regional, SA Remote, QLD Far North, QLD Regional, QLD Remote,VIC Regional, VIC Remote, NT & TAS &/or at our discretion. If you are uncertain whether your location is included for free shipping please email us at firstname.lastname@example.org with the details of your order along with your postcode & we will advise the shipping cost. Method of delivery is Australia Post and various courier services. Please note that the free shipping cost or as quoted individually, does not include insurance. If you require insurance please email us prior to making your order and will advise the additional cost, and if you choose to accept the additional cost; we will make a note along with the additional cost on you order.
Ultimate Aquacare is not responsible for items lost/damaged in transit nor are we responsible for transit times.
Returns and Exchanges
We are happy to refund or replace items that are defective in materials or construction with the same item, all electrical products come with a 1 year warranty. This warranty does not cover misuse, neglect or not using according to instructions. The return shipping is the responsibility of the purchaser unless upon return the product is found to be faulty; in this case Ultimate Aquacare will refund the shipping charges for returning the faulty item and will deliver your product free of charge.
Any packaged items must be returned with the the original packaging in its original condition or may not be accepted.
Please choose carefully as we do not refund shipping for change of mind purchases.
Please email us at email@example.com with any concerns and we will advise the procedure.